Support Center

Playback quality seems to be very low, especially at the beginning. Why?

Last Updated: Oct 23, 2012 03:48PM EDT
  • Typically, low quality playback only occurs during the first moments of the stream

  • low quality playback is the result of slow Internet connection speed. In order to comply with Mobile Data requirements of 3G access, we must first encode the movies at a super small 64kbps version which is of horrible quality.

  • When you start watching a movie, the Apple operating system will detect the speed of your connection, select the highest quality of playback that it can support and play the entire movie at that rate.

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techsupport@bigstar.tv
https://cdn.desk.com/
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