Support Center

How do I cancel my membership? Can I get a Refund?

Last Updated: Mar 13, 2014 04:49PM EDT
Log in to your BIGSTAR account at and click on [My Account], then  [My Settings] at the top of the homepage.

Locate the section titled "Your Membership Plan." Click the [Canceling Membership].

Family Plan Memberships

Unfortunately, BIGSTAR does not offer refunds for any cancellations of memberships.

To avoid being billed, each member has the option to cancel their Streaming membership before the 30 day trial period expires.

Please note: Your membership will remain active until the end of the final month for which you paid.

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