Support Center

  • Changing Password

    To change your email address, you must log into your BIGSTAR account. - Click on [My Account] in the upper rig...

    Jul 25, 2013 09:45AM EDT
  • Facebook-Like Us

    Like us on Facebook: www.facebook.com/bigstarmovies

    Jul 25, 2013 09:45AM EDT
  • Phone Support Hours

    Our Hours of Phone Support are: - Monday through Friday - 9:00 AM to 5:00 PM EST - Toll Free: (888) 673-4567 -...

    Jul 23, 2015 10:09AM EDT
  • Playback quality seems to be very low. Why?

    Typically, low quality playback only occurs during the first moments of the stream; low quality playback is th...

    Jul 25, 2013 09:45AM EDT
  • Responses to old movies

    Thank you for trying our movies. Most of our movies (90 %) are less then 3 years old and are from independent ...

    Sep 05, 2013 01:04PM EDT
  • Speed Test

    You can access one of the websites that will check your internet speed, http://www.speedtest.net/ or http://ww...

    Aug 19, 2013 11:53AM EDT
  • Find account no email

    Is it possible you may have created another account with a different email? Please provide the last 4 digits ...

    Sep 07, 2013 08:13AM EDT
  • What devices can access BIGSTAR Movies

    Most internet enabled devices can access our site. You can connect directly connect to the internet, Wifi or ...

    Jul 25, 2014 08:21AM EDT

Contact Us

techsupport@bigstar.tv
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