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Autorenewal

Atef Mar 19, 2014 06:07PM EDT

How can i stop Auto renewal of subscription

Up 4 rated Down
Geoff Mar 20, 2014 09:09AM EDT BIGSTAR Movies Agent
Ticket #: 20237
Created on: 2014-03-19 18:07:36 -0400
Department: Support department
Assigned to:
Customer Full Name: Atef
Incoming Email: "dratefelnady@gmail.com"
Regarding Subject: Auto-renewal

Dear: Atef,

The simplest answer is, simply turn off auto renew in the method of payment you started your account. If you simply paid by credit card, then just cancel your membership and the remainder of your membership will still be available to you. When you pay for your membership with either iTunes or Paypal, you will need to log into those systems and turn off Auto Renew. If you paid via Roku, you would sign into Roku.com, then simply enter your subscription and again, remove your auto pay to BIGSTAR Movies.

Please let me know if you have any additional questions.

Regards,

BIGSTAR Movies
Our Hours of Phone Support are:
- Monday through Friday
- 9:00 AM to 5:00 PM EST
- Toll Free: (888) 673-4567
- Direct: (305) 529-5004

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